Meet an ACDSee Forums Moderator
Connie October 27th, 2007
While I was in Victoria I had the pleasure of having dinner with one of our wonderfully talented ACDSee product forum moderators! There was no shortage of conversation that evening! We both love ACDSee products & had plenty to talk about.
Meet ‘Chippy’ as he’s known on the forums. He is a charming Victoria resident who hails from London. London is high on my destinations so we talked about that too! Another forum moderator, ‘Samdring’ is from London, so his ears were probably ringing. We also have Alice from the UK too.
Chippy has an amazing amount of legacy knowledge. He’s used every ACDSee product back to ACDSee 1.0 & is always willing to help people with older versions. He was telling me that when he’s helping the forums sometimes he has four to five products open at once. That’s a great resource to our customers!
Forum moderators are the unsung heroes. They help answer questions & sometimes have to keep the riff raff from ruining the forums experience for others. My team of moderators are fabulous! I’ve mentioned Samdring & Alice from the UK. And we have Tankred from Germany. From North America we have Chippy & Marc Sabatella. Marc wrote a RAW workflow for using ACDSee Pro 2. And my sister, Heidi does a stellar job with tech support issues. I’m there also & kind of moved in last March. There are also many ACDSee staff moving around there, but that’s for another blog post.
Chippy & I talked about the previous forums & the hurricane. The present product forums began in January 2006. The forums have a lot of information & are searchable. ACDSee held it’s first beta in the forums this past summer for ACDSee Pro 2. That signals a new direction in that we will continue to ask for customer feedback as we create new products. I presently am gathering information on what types of uploaders people would use. And there is a lot of interest in ACDSee 3.1, so I’m collecting information on a lightweight viewer type of product. ACDSee is listening to what customers want in their products.
I can’t blog without a quick example! ACDSee Photo Manager & Pro 2 have a feature where you can compare images. The photo on the left is the result of using the Highlights & Shadows tool in ACDSee Pro 2. Call it vanity but I just warmed up my skin tones a bit because my skin is so fair as seen on the right. (and I didn’t need to show that! but if you’re still reading, it’s worth a smile…probably a result of too much computer time!) Do you agree that the left is improved or no?
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Connie,
Thanks again for all you do. And thanks to the moderators. Hopefully, you all realize how valuable you are.
Kind Regards,
Dan
Forums are always a great source of information for answers to those questions that aren’t included in the manuals. It sounds like ACDSee has some excellent forum moderators to help customers. A correctly run forum is a great way to get answers to your customers. They can also be painful, if they never really have the information you want, but more re-hash what is written in the manuals.
These before and after pictures are interesting and demonstrate the features of the program. The picture on the left looks good, the colors aren’t so dark, and your skin tone is warmed a little bit.
Thanks Dan for reading our blog & commenting! I really appreciate it!
And Thomas, you too! Yes, our forum moderators are very committed to our products & do a wonderful job. I’m quite blessed to have such great assistance.
Actually, I like the photo on the right better.. you would have been better off not just using the controls you did but better isolating the adjustments. You washed out your white shirt (looks dull grey now), you blew highlights in Chips shirt and most importantly.. you didn’t really warm anything up!